19. Bonnie Patterson has been a manager for seven years at Wayne and Watson, a legal consultancy firm. A good part of her workday involves holding meetings and she likes to do work on a time-bound schedule. For this reason, members of her team receive the agenda at the beginning of the meeting, followed by some time to contemplate over the issue at hand individually. Subsequently, the team members present their ideas one after the other, the group discusses them together, and lastly, a ranking is done to choose the most favored idea. This represents the ________ approach of group decision making.
interacting
brainstorming
reference group
nominal group
20. Which of the following is desirable when a crucial project is delegated to a virtual team?
Promoting a sense of independence over group spirit to encourage competition
Discouraging the sharing of unique information as it benefits some employees unfairly
Avoiding publicity of the team’s progress and success in the organization
Engaging in close monitoring of the work being done by the team throughout the project
21. The ________ view of conflict focuses on productive resolution of conflicts.
rational
managed
interactionist
transactional
22. Most people assume that a police officer should behave in a lawful manner, refrain from demonstrating favoritism to any particular group, and do his or her best to uphold the law. Which of the following terms best represents these beliefs?
Similarity
Role expectation
Dispersion of responsibility
Diversity
23. With reference to the team effectiveness model, which of the following is one of the key components of an effective team, included under the category of contextual factors?
Social loafing
Climate of trust
Team efficacy
Common purpose
24. Which of the following forms of communication is characterized by the use of only body movements, intonations, facial expressions, and physical distance to communicate?
Nonverbal communication
Written communication
Downward communication
Lateral communication
25. Janice Cooper has recently joined a hospital as a part of the internship program prescribed by the nursing school she attends. Janice, who was inspired to take up this profession by the story of Florence Nightingale, had very strong ideals about how she should behave as a nurse. She felt that as a nurse, she must be gentle, pleasant, and caring at all times so she could serve her patients well, and she often went to great lengths as an intern by putting in extra hours at the hospital and so on. The scenario reflects Janice’s
role fuzziness
role perception
role conflict
role ambiguity
26. When ________ is of importance in decision making, group decisions are preferred to individual decisions.
speed
clear responsibility
acceptance of solution
efficiency
27. Peter is working on a project. He feels that the parameters need to be changed to meet client specifications. First, he must talk to his immediate supervisor, who will then discuss the issue with her department director before any change can be implemented. Peter is most likely to be a part of the ________ type of small-group communication networks.
all-channel network
mesh network
star network
chain network
