Need by 11/27/16 6:00 PM @ $4.00 per question
Table: Invoice Experiment Error
| Customer Size | Customer Location | Product Type | Number of Errors |
| – | – | – | 15 |
| + | – | – | 18 |
| – | + | – | 6 |
| + | + | – | 2 |
| – | – | + | 19 |
| + | – | + | 23 |
| – | + | + | 16 |
| + | + | + | 21 |
Customer Size: Small (-), Large (+)
Customer Location: Foreign (-), Domestic (+)
Product Type: Commodity (-), Specialty (=)
Reference: Moen, Nolan, and Provost (R. D. Moen, T. W. Nolan and L. P. Provost. Improving Quality through Planned Experimentation. New York: McGraw-Hill, 1991)
Use the date in table above and answer the following questions in the space provided below:
1. What is the nature of the effects of the factors studied in this experiment?
2. What strategy would you use to reduce invoice errors, given the results of this experiment?
