You are the department head and operational leader of an ambulatory health clinic that is a subsidiary of a large health system. The CEO of your health organization comes to your office and states that she is not happy with the efficiency of the new ambulatory clinic she does not believe that the new clinic is being effective. She wants you to devise a plan of correction.

Come up with three different measures for efficiency and thee different measures of effectiveness that you feel are uniform and applicable to the ambulatory clinic. You might want to consider using the model building techniques from Chapter 3. {The model in chapter 3 is the Conceptual Model}

Describe your answer in detail, citing references in APA format where appropriate. Entry should be at least 500 words.


Assignment 2


View the video Understanding Labor Relations and Collective Bargaining below . In this video, At the time of this interview on “CEO Exchange”, Don Carty was CEO of American Airlines. In this clip he expresses the frustration that many executives in a union environment face, labor costs. This video was prior to Carty’s being fired from his position at American Airlines for announcing executive retention bonuses within hours of convincing union members to wage and benefit concessions in order to save the airline from bankruptcy. Carty currently serves as CEO of Dell, Inc.


  • Please be sure to include the answers to the following questions. The minimum words for the Assignment is 800 words.

    • If Mr. Carty’s comments on labor costs being part of a cost structure that is higher than revenue are part of American Airlines positioning before contract negotiations, what other preparations is the company probably taking prior to the negotiation process?
  • Mr. Carty mentions involvement of the federal government in labor relations. What government agencies could he possibly be referring to?

  • What type of response to Mr. Carty’s comments would you expect from the unions that represent American Airlines employees?

    Here is the site for the video