more complex when proving services

answer each question one chapter one page , APA style

Chapter 7

Q.7-41. What is operations management? Define the term “utility” and describe how operations creates various forms of utility, providing an example of each. How is operations management more complex when proving services?

Q. 7-42. Successful business leaders say that any business’s success depends on the matchup (or compatibility) between its operations capabilities and its overall business strategy. That is, major competitive weaknesses exist when operations capabilities are not consistent with or conflict with company strategy. In contrast, successful companies ensure that operations are designed to support overall strategy. Compare and contrast two companies that have chosen different strategies for attracting customers, as follows:

a) Describe the differences in their strategies

b) Identify and describe key operations capabilities and characteristics for each company.

c) Explain for each company how its operations characteristics either support its strategy, or how those characteristics do not support its overall strategy

Chapter 8

#8-35. Although each individual’s personality is unique, many personality traits can be summarized in five encompassing traits. Which of the “Big Five” personality traits are more important for first-line, middle, and top managers? Support your answer. How might each of the “Big Five” personality traits affect employee attitudes, such as Job satisfaction or organizational commitment, at work?

#8-36. What is psychological contract? Describe the parties to the contract and the elements. Which of the elements is most important? What is the consequence if one of the parties to the contract is dissatisfied?

Chapter 9

#9-33. Many followers prefer to have transformational or charismatic leaders. Do you think that transformational focus and charisma are guarantees for success? Does being a transformational or charismatic leader indicate successful management? Are there situations where charisma can mislead followers about a leader’s ability? Support your answers.

#9-34. How does a leader differ from a manager? Describe the situational approach to leadership and three major theories within this category. How would the path-goal theory help you to identify the most appropriate leadership style in a situation?