Operational Analysis and Quality Improvement


Research and write a brief answer to the following question. Your answer must conform to a 150-word minimum and 300-word maximum, use college level writing skills, and cite and use three references.  Compose your responses using Standard American English as described in the APA guidelines.



Consider Kotter’s eight-stage model of change (Table 2-1). How does it compare to Berwick’s rules of the diffusion of innovation?