Training Design and Development

The Director of Sales, Jorge Muñoz, has approached you to recommend training for new sales representatives.

In the form of an e-mail (placed in a Word Document), complete the following:

  • Identify the training objectives
    • What will the trainee know and be able to do upon completion of training?
    • Include the quality of performance and the conditions under which performance occurs.
  • Write up an audience analysis that includes the following:
    • Skills, needs, and interests of the target training group
    • Relevant background knowledge
    • When, where, and how the training should be delivered
    • Any additional information you think is important to include
  • Direct your recommendations to Mr. Muñoz

To help you identify the type of work sales representatives perform, check out the Occupational Outlook Handbook published by the U.S. Department of Labor – Bureau of Labor Statistics (using the resources in course materials). Perform your search by job title or by using an alphabetical search

 

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