List and describe basic service paradigms.

Assignment 1: HTM 150 Quality Service Assurance

Employee turnover in the hospitality industry averages 400% annually. This means that, on average, 100% of the staff of a restaurant, hotel, airline, cruise ship, etc. is replaced four (4) times per year. There has been extensive research on employee turnover and employee job satisfaction. Using the Internet or the Strayer Library, select one (1) hospitality industry type such as fast-food restaurants, luxury hotels, specialty hotels, or any other type of hospitality interest and identify the main problems associated with that industry and employee turnover. Suggest ways and methods to address the high turnover rate.

Write a five to six (5-6) page paper in which you:

1. Describe the type of hospitality industry and its main categories of employees.

1. Summarize three (3) primary reasons that turnover is so high in this industry.

1. Recommend one (1) method to address each of the three (3) primary reasons that turnover is so high in this industry.

1. Recommend one (1) method to improve job satisfaction in general for this industry.

1. Use at least two (2) quality academic resources in this assignment. Note: Wikipedia and other Websites do not quality as academic resources.

Your assignment must follow these formatting requirements:

1. Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.

1. Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

The specific course learning outcomes associated with this assignment are:

1. Develop a plan for managing and improving quality in a hospitality operation.

1. Describe the management attributes contributing to providing service quality.

1. List and describe basic service paradigms.

1. Differentiate between high- and low-performance organizations and identify contributing factors.

1. Use technology and information resources to research issues in quality service assurance.

1. Write clearly and concisely about quality service assurance using proper writing mechanics.

Grading for this assignment will be based on answer quality, logic / organization of the paper, and language and writing skills, using the following rubric.

Points: 150	Assignment 1: Employee Turnover
Criteria	Unacceptable Below 60% F	Meets Minimum Expectations 60-69% D	Fair 70-79% C	Proficient 80-89% B	Exemplary 90-100% A
1. Describe the type of hospitality industry and its main categories of employees. Weight: 25%	Did not submit or incompletely described the type of hospitality industry and its main categories of employees.	Insufficiently described the type of hospitality industry and its main categories of employees.	Partially described the type of hospitality industry and its main categories of employees.	Satisfactorily described the type of hospitality industry and its main categories of employees.	Thoroughly described the type of hospitality industry and its main categories of employees.
2. Summarize three (3) primary reasons that turnover is so high in this industry. Weight: 20%	Did not submit or incompletely summarized three (3) primary reasons that turnover is so high in this industry.	Insufficiently summarized three (3) primary reasons that turnover is so high in this industry.	Partially summarized three (3) primary reasons that turnover is so high in this industry.	Satisfactorily summarized three (3) primary reasons that turnover is so high in this industry.	Thoroughly summarized three (3) primary reasons that turnover is so high in this industry.
3. Recommend one (1) method to address each of the three (3) primary reasons that turnover is so high in this industry. Weight: 20%	Did not submit or incompletely recommended one (1) method to address each of the three (3) primary reasons that turnover is so high in this industry.	Insufficiently recommended one (1) method to address each of the three (3) primary reasons that turnover is so high in this industry.	Partially recommended one (1) method to address each of the three (3) primary reasons that turnover is so high in this industry.	Satisfactorily recommended one (1) method to address each of the three (3) primary reasons that turnover is so high in this industry.	Thoroughly recommended one (1) method to address each of the three (3) primary reasons that turnover is so high in this industry.
4. Recommend one (1) method to improve job satisfaction in general for this industry. Weight: 20%	Did not submit or incompletely recommended one (1) method to improve job satisfaction in general for this industry.	Insufficiently recommended one (1) method to improve job satisfaction in general for this industry.	Partially recommended one (1) method to improve job satisfaction in general for this industry.	Satisfactorily recommended one (1) method to improve job satisfaction in general for this industry.	Thoroughly recommended one (1) method to improve job satisfaction in general for this industry.
5. 2 references Weight: 5%	No references provided	Does not meet the required number of references; all references poor quality choices.	Does not meet the required number of references; some references poor quality choices.	Meets number of required references; all references high quality choices.	Exceeds number of required references; all references high quality choices.
6. Clarity, writing mechanics, and formatting requirements Weight: 10%	More than 8 errors present	7-8 errors present	5-6 errors present	3-4 errors present	0-2 errors present